Frequently Asked Questions PLEASE NOTE THAT DUE TO THE RECENT COVID-19 PANDEMIC AND THE MANDATE OF THE UNITED KINGDOM GOVERNMENT THAT CARDIFF UNIVERSITY STAFF ARE CURRENTLY WORKING FROM HOME. THIS MEANS THAT TEMPORARILY WE WILL BE UNABLE TO PROCESS ANY ORDERS FOR HEAR OR CERTIFICATES UNTIL FURTHER NOTICE.

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The Verify website Frequently Asked Questions (FAQs) provide questions and answers to common questions regarding Verify or the eDocuments contained. Checking the FAQs in the first instance is fastest way of resolving many common queries especially during busy periods of the year.

 

  1. What is Verify?
  2. What is the HEAR?
  3. How soon after getting my results can I register for a Verify account?
  4. I can't register on the Verify website!
  5. After registration, my account is ‘Pending Approval’. 
  6. My account is locked. 
  7. Can I view my eDocuments in Welsh and navigate the Verify website in Welsh?
  8. Can anyone view a graduate's eDocuments on the Verify website?
  9. How do I update my contact or personal details?
  10. I have a question about Verify or the HEAR that isn’t answered in the FAQs.

 

1. What is Verify?

The Cardiff University Verify website provides a secure repository for key verified academic electronic documents (eDocuments), such as graduates’ degree certificates and Higher Education Achievement Reports (HEARs). Via Verify, graduates can grant secure access to third-parties such as employers, embassies or higher education institutions to view these fully authorised eDocuments, which present graduates’ achievements during their time at Cardiff University.

 

2. What is the HEAR?

HEAR stands for Higher Education Achievement Report, which documents and verifies a graduate’s achievements whilst at University. The HEAR is used by a growing number of UK universities and, from 2017 onwards,  the Cardiff University electronic HEAR replaces the traditional printed transcript for undergraduate and postgraduate taught graduates, and provides a free, comprehensive record of a graduate’s achievements during their time at Cardiff University. Graduates are able to access and share the HEAR with third-parties such as employers, embassies or higher education institutions of their choosing quickly and securely online throughout their career via the Cardiff University Verify website.
For more about the HEAR please see our ‘Introduction to the HEAR’ video here.

 

3. How soon after getting my results can I register for a Verify account?

All awards are conferred at our Cardiff University Awards and Progress Committee. These take place about 5 times a year. Once your award has been conferred, you will receive an email informing you of this. From the date of the email, it will take approximately 4-6 weeks to produce and publish your eDocuments. You will receive an email inviting you to register for Verify when your documents are ready. If you attempt to register before your documents are available, your account will be denied.

 

4. I can't register on the Verify website!

Firstly, you must have graduated from an Undergraduate or Postgraduate Taught programme after July 2017. Secondly, check that you have received the email ‘Verify is Live’ – this is your invite to register. Once you have registered, you will receive an email asking you to verify the email account that you registered with. You will need to have clicked on the verification link within the email (please ensure that you click on the link within 24 hours of receiving the verification email otherwise it will expire). Please note that this email may be directed to your Junk/Spam folder.

If you have registered on the Verify website already, you won't be able to register again with the same email address. Therefore, please go to the Verify login/register screen to log in with your existing username (email address) and password. If you have forgotten your password, you can change your password from the Verify login/register screen, using the ‘Forgotten password’ function.

 

If you are experiencing problems during registration, please follow the guidance below:

  • Ensure your student number is correct – do not use letters or your Alumni number.
  • Ensure your email address has not been mistyped.
  • When typing Award Details, please type Bachelor of Arts/Science for undergraduate degrees rather than BA/BSc and Master of Arts/Science rather than MA/MSc.

 

5. After registration, my account is ‘Pending Approval’. 

This means that your account will need to be approved by a Verify Administrator. This can take 3-5 working days.

 

 6. My account is locked.

Your account will need to be unlocked by a Verify Administrator. This will be done within 3-5 working days.

 

7. Can I view my eDocuments in Welsh and navigate the Verify website in Welsh?

Yes, you can switch between English and Welsh at any time using a drop down at the top right of each page on the Verify website. The degree certificate is bilingual and there is both a Welsh and English version of the HEAR available for you to view once a graduate has granted access.

 

5. Can anyone view a graduate's eDocuments on the Verify website?

No, the Verify website is designed to be secure so that only a graduate can have full access to their eDocuments. A graduate can, however, grant access to third parties, higher education institutions or other third parties, which the graduate can remove or extend at any time.

 

6. How do I update my contact or personal details?

You can update your details in the ‘Profile’ section of your Verify dashboard.

 

7. I have a question about Verify or the HEAR that isn’t answered in the FAQs.

For further help and support please contact registrysupport@cardiff.ac.uk. Please allow five working days for us to respond.